Privacy Policy

This Privacy Policy explains how Balkan Sourcing ( BSG, “Balkan Sourcing Group”, “we”, “us”) collects, uses, and protects personal data when you visit our website, submit a request for quote (RFQ), contact us, or subscribe to our newsletter. BSG connects European businesses with manufacturing and engineering partners across the Balkans, and this policy applies to the data we process in that role.

1. Who We Are

Balkan Sourcing, registered at Mladena Stojanovića 4, 78000 Banja Luka, Bosnia and Herzegovina, is the data controller responsible for your personal data under this policy. If you have any questions about this policy or how we handle your data, contact us at info@balkansourcing.com.

2. Personal Data We Collect

We collect the following categories of data:

• Contact and RFQ data – name, company name, email address, phone number, and the content of any message, project description, or file you submit through our contact form or request-for-quote (RFQ) process.
• Project files – CAD models, drawings, and specifications you upload so we can scope and quote your project.
• Newsletter data – your email address, if you subscribe to our newsletter.
• Technical data – standard web server and hosting logs (such as IP address, browser type, device information, and pages visited), collected automatically when you use our website.

3. How We Use Your Personal Data

We use personal data to:

• Respond to inquiries and prepare quotes for your project
• Share project files with the relevant manufacturing or engineering partner(s) in our network, solely for the purpose of quoting and fulfilling your specific project
• Send the newsletter, if you have subscribed to it
• Maintain, secure, and improve our website
• Comply with legal obligations

We process this data on the basis of your consent (for example, when you submit a form or subscribe to our newsletter), to take steps toward a contract at your request (for RFQs and quotes), and our legitimate interest in operating and securing our website.

4. Cookies

Our website currently uses only essential, functional cookies required for the site to work correctly. We do not currently use analytics, advertising, or tracking cookies. If this changes, we will update this policy and, where required, ask for your consent before any non-essential cookie is set.

5. How We Share Your Data

We do not sell your personal data. We share it only with:

• Manufacturing and engineering partners in our network, limited to what is needed to quote and produce your specific project
• Service providers who support our website and operations (such as hosting and email delivery), acting on our instructions
• Authorities, where required by law

6. International Data Transfers

Our website is hosted using infrastructure that may process data outside your country of residence, including outside the European Economic Area. Where this occurs, we rely on appropriate safeguards, such as standard contractual clauses, to protect your data.

7. Data Retention

We retain personal data for as long as necessary to respond to your inquiry, fulfill a quoted project, meet legal and accounting obligations, or until you ask us to delete it, whichever is applicable.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To exercise any of these rights, contact us at info@balkansourcing.com. If you are in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority.

9. Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our website and services are intended for business use and are not directed at, or intended to be used by, children. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

12. Contact Us

For any questions about this Privacy Policy or how we handle your personal data, contact us at info@balkansourcing.com.